Dear valued SnapEx users,
SnapEx will be undergoing a preliminary product update from 13:30 pm (GMT+8) to 6:00 pm (GMT+8) on 1 December 2020. Please note that the platform as well as the App will be offline for the duration of this product update. All users are advised to refrain from using the SnapEx Pro App and Web Trader until the upgrading process has been completed.
It is recommended that users with open margin positions re-assess their trades before the update process starts at 13:30 pm (GMT+8). Kindly close all pending orders and do not place any Limit Orders to execute during this time. All open orders and limit orders will be force liquidated before the start of the update.
Upon completion of this preliminary product update, the SnapEx V3 beta app that was made available for testing can no longer be used to trade on our platform. Users are required to switch back to the SnapEx V2 app until the next scheduled product update on 10 December 2020 is completed.
For those who didn’t download the SnapEx V3 beta App, no action is required. You may still continue to trade on the current V2 App as normal until all product updates are completed.
For users who have downloaded the SnapEx V3 beta App and participated in the testing phase, action is required. You must go back to using the SnapEx V2 App to continue trading. Just follow these steps:
- Delete the SnapEx V3 beta App from your device
- Download the SnapEx V2 App from Google Play or the Apple App Store. Use the following links to download:
- Google Play - https://play.google.com/store/apps/details?id=com.supers.snapex
- Apple App Store - https://apps.apple.com/gb/app/snapex-pro/id1481848349
You may perform the above steps at any time and go back to using the SnapEx V2 App. However, please note that after the upgrade process on 1 Dec has been completed, the SnapEx V3 beta App can no longer be used to trade on our platform. You can only use either the SnapEx V2 App or the official V3 App once it is available.
We want to thank all the users who participated in the SnapEx V3 App beta testing phase. Your feedback and help in identifying bugs has helped the SnapEx team to refine the official V3 app that’s due to be released on 10 December 2020.
Once all the product updates have been completed, SnapEx will be on Version 3.2.0 and we will formally launch SnapEx App V3 for all of our users.
Please stay tuned for further announcements regarding the SnapEx V3 App release. If you have any questions or urgent concerns, kindly contact our live chat support or our admins in the SnapEx Telegram group. You can also email us at firstname.lastname@example.org.