Dear valued SnapEx users,
The SnapEx platform is back up after the emergency system maintenance that lasted from XX:XX am/pm (GMT+8) on DD MM 2020 to XX:XX am/pm (GMT+8) on DD MM 2020. All transactions on the platform including trading, deposits, and other related functions are now available.
For any users who may have had any open positions and incurred losses when the temporary service interruption occurred, we are prepared to offer compensation. See the table below for details.
|
Scenario |
During affected period |
After affected period |
Method of Compensation |
|
Scenario 1 |
Limit orders fail to execute |
Overall order P/L unchanged |
Bonus = Margin equivalent of SNAP Points* |
|
Scenario 2 |
Open orders fail to close upon reaching Take-profit price |
Overall order P/L positive |
Bonus = Margin equivalent of SNAP Points* |
|
Scenario 3 |
Open orders fail to close upon reaching Take-profit price |
Overall order P/L negative |
Compensation = Total losses in USDT + 2 to 5 times Margin equivalent of SNAP Points* |
|
Scenario 4 |
Open orders fail to close upon reaching Stop-loss price |
Overall order P/L negative |
Compensation = Difference between Closing Price & Stop Loss Price in USDT + Margin equivalent of SNAP Points* |
|
Scenario 5 |
Open orders remain unchanged (did not hit TP or SL prices) |
Overall order P/L negative |
Compensation = Total losses in USDT + Margin equivalent of SNAP Points* |
|
*No more than 4,000 SNAP Points per user account |
|||
All forms of compensation and reimbursement will be processed within seven (7) working days from the completion of the system maintenance. We sincerely apologize for any inconvenience caused by this measure and we thank you for your patience and understanding.
For any inquiries or comments, please send us a message through support@snapex.io.
SnapEx Team
<date>
Comments
0 comments
Please sign in to leave a comment.