Announcement on Emergency System Maintenance Due to Binance API Error

Dear valued SnapEx user,

SnapEx trading platform is currently undergoing an emergency maintenance due to disruption from Binance API, as the Binance platform is currently down.

Since SnapEx draws our price feed from three major crypto exchanges, including Binance, the sudden API error from Binance has affected our K-line price feed.

Our Tech team has identified the point-of-origin error that was triggered due to Binance API going offline - at 17:22 (GMT +8). Our Tech team are working hard to roll back all orders during the affected period and ensure SnapEx system is stable and fully functional - which will take approximately 4-5 hours.

During this period, all trading, deposits and withdrawals will be temporarily suspended. All users are advised to refrain from using the App and Web trader during the maintenance process. Any open positions that later results in a loss may be compensated on a case-to-case basis.

The system maintenance may take several hours. This is based on our best estimates and may vary. We will maintain regular communication on the progress of the upgrade on our various social media channels.

We apologize for any inconvenience and thank you for your patience.

SnapEx Team

4 March 2020