The deposit will be credited shortly after the completion of our manual verification and the required confirmations on the blockchain
Once the request for withdrawal is completed, the system will display the following status in the withdrawal records accordingly:
(View in the Funds Details - Wallets Transfer page)
The withdrawal process has started and the transaction is awaiting review for confirmation
The SnapEx system may determine some withdrawals as needing manual review, at which point the customer service team will verify the necessary information with you
The review has been completed and the funds have been successfully withdrawn from the platform
If you have withdrawn money to a non-SnapEx wallet address, you can find the transfer in Funds Details - Wallet Transfer. Just click the link at the end of the page and check the transfer progress on the chain in the corresponding block browser.
Note: If, after the withdrawal is successful, the corresponding block cannot be found after more than 48 hours, please contact our customer service team for further review and processing.